Privacy Policy
Cookies & Privacy Policy
This is the website of: Harrison Lubrication Engineering Limited
This privacy policy sets out how Harrison Lubrication Engineering Limited uses and protects any information that you provide Harrison Lubrication Engineering Limited when you use the www.hle.co.uk or shop.hle.co.uk website in line with the General Data Protection Regulation (GDPR) (EU) 2016/679.
You can contact Harrison Lubrication Engineering Limited via e-mail: [email protected], by telephone: 01204 691 352 or you can write to us Lynstock Way, Lostock, Bolton, BL6 4SA.
Cookies
By using the www.hle.co.uk website, you consent to the usage of data captured by the use of cookies. Cookies allow us to do multiple things to enhance and improve your browsing experience on our website. If you wish to turn off cookies, please adjust your browser settings. Our website will continue to function without cookies.
We use cookies to track visitors to our website; these details are in no way personal or identifiable details and will never be shared. Our cookies are for the sole purpose of improving the performance of our website for you, the user; this includes allowing us to geo-target our users, to make websites more personal and relevant to you.
Privacy Policy
Personal Identification Information
We may collect personal identification information from users in a variety of ways, including, but not limited to when users visit our site, subscribe to our newsletter or fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate: name, email address and phone number.
Address: If you supply us with your postal address you will only receive the information for which you provided us your address.
Telephone: Persons who supply us with their telephone numbers will only receive telephone contact from us with information regarding enquiries placed online.
Email: If you do not want to receive emails from us in the future, please let us know by sending us an email at the above address.
However, users may visit our site anonymously. We will only collect personal identification information from users if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities.
Unless we have your permission, or unless required to do so by law, we will never sell, distribute or lease any personal information to a third party.
Your rights in relation to your information
- to access your information and to receive information about its use
- to have your information corrected and/or completed
- to have your information deleted
- to restrict the use of your information
- to receive your information in a portable format
- to object to the use of your information
Consumers can have any inaccurate contact information corrected by contacting us. To contact us regarding your rights to your information, we can be contacted via e-mail: [email protected], by telephone: 01204 691 352 or you can write to us Lynstock Way, Lostock, Bolton, BL6 4SA.
How We Store & Protect Your Information
The www.hle.co.uk website does not store any personal data/information and any information supplied via a contact form is automatically sent to an independent secure mail server.
The shop.hle.co.uk website does store personal data including your name, email address, billing address, shipping address, company name (if applicable) and VAT number (if applicable). However the website does not store any payment details, payments are processed through third party payment processors, please see the ‘processing your payment’ section below for more information.
Orders & Payments
Information We Collect For Online Orders
When you place an order for goods or services on our website, we collect your name, email address, billing address, shipping address, company name (if applicable) and VAT number (if applicable).
If you do not provide this information, you will not be able to purchase goods or services from us on our website or enter into a contract with us.
We also collect optional information from you, such as your phone number and information about how you heard about us.
Processing your payment
After you place an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment we use third party payment processors, including Opayo (previously Sage Pay) and Pay Pal. Your payment will be processed by either Opayo and Pay Pal via a secure payment gateway.
Opayo (previously Sage Pay) and Pay Pal collects, uses and processes your information, including payment information, in accordance with their privacy policies. You can access their policies via the following link(s): https://www.opayo.co.uk/policies/privacy-policy and https://www.paypal.com/uk/home.
In terms of data not related to the website, we adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.
Sharing your Personal Information
We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Variations to the Policy
From time to time, we may use customer information for new, unanticipated uses that have not been previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes. For these new purposes, we will only use data collected from the time of the policy change forward. If you are concerned about how your information is being used, you should check back at our website periodically.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by emailing us at the above address.
If you feel that this site is not following its stated information policy, you may contact us via e-mail: [email protected], by telephone: 01204 691 352 or you can write to us Lynstock Way, Lostock, Bolton, BL6 4SA.
Third Parties:
Below are details regarding the third party providers and third party tools we use:
Hosting Provider:
We use a third party server to host our website, called Zen Internet Limited, the privacy policy of which is available here: https://www.zen.co.uk/policies.aspx?page=10674. Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website) and your browser version and operating system.
Secure Socket Layer (SSL):
This website use Secure Socket Layer (SSL) encryption software to encrypt any information you submit to us via any forms on our website.
Hyperlinks to other websites
This website may contain hyperlinks to other websites of interest or reference. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution when visiting any third party hyperlink and refer to their own Privacy Policy.
Google Analytics
Page views, source and time spent on website are part of the user website activities information we can see with this cookie. This information cannot be traced back to any individuals as it is displayed as depersonalised numbers; this is in order to help protect your privacy whilst using our website.
By using Google Analytics we can take account of which content adds value to our customers, helping us to provide you with reading and viewing materials which you will enjoy and find useful in the future.
Should you wish to opt-out and ensure your visit is not recorded by Google Analytics, you can use a free browser add-on to opt-out, for more information please visit: https://tools.google.com/dlpage/gaoptout/
